Information Technology Services
Information Technology Support Portal
Knowledge Base Request Service System Status
Email: help@blu-rayscenerydvds.com
Phone #: (808)566-2411
Office of the Chief Information Officer
MISSION
The Office of Information Technology Services provides and supports technology that is useful, innovative, and integral to the delivery of university curriculum and to the fulfillment of the University’s mission and vision.
VISION
The Office of Information Technology Services will be recognized as a high performing team that provides technological excellence and advances teaching, learning, research, and student success in alignment with Hawai’i Pacific University’s mission and goals.
VICE PRESIDENT AND CHIEF INFORMATION OFFICER
The VP/CIO of the IT department, Cody Down, comes with more than 20 years of IT experience, including 10 years of both technical and managerial experience at the University of Washington and a Master of Science in Information Systems from Minot State University. His office is responsible for ITS management, strategic vision and planning, budgeting and contract management, project oversight, department outreach, staff development, and IT Representation in various senior leadership committees.
Instructional Technology and Client Services
Director, MARK NITTA
The department of Instructional Technology and Client Services provides IT related support for the University Community including the Oceanic Institute and 5 Military Campuses. Duties include the purchasing, setup, and support for desktops, VDI’s, printers, and phones, as well as technical support for Wi-Fi access, desktop software suites, password resets, and other frontline technical issues.
Technical support is offered for 60 + classrooms and 12 + conference rooms throughout the campuses. Audio & Visual support is also provided for faculty, staff, and student events.
Enterprise Applications and Data Management
DIRECTOR, ANDREA LEUNG
Enterprise Application and Data Management is one of three Information Technology Services Departments reporting to the Associate VP and Chief Information Officer at Hawaii Pacific University. ITS EADM designs, acquires or develops, implements and maintains academic and administrative computing resources to support the HPU Community. ITS EADM continuously aspires to re-engineer university processes using the latest technology to leverage current investment in digital solutions and resources.
Network and Infrastructure
Director, Ryan Montgomery
The Network and Infrastructure department is responsible for the overall health and wellness of HPU's IT infrastructure information security and network connectivity including, wired and wireless connectivity, network switching and routing, next generation firewall management, incident response and forensics, and end user information security awareness training.
Maintenance Windows
- Weekly: Every Thursday from 12:05am - 4:00am HST
- Monthly Every 2nd Saturday of the month beginning at 11:00PM HST, and ending at 7:00AM HST the following Sunday morning.
During maintenance windows, the following services will be intermittently unavailable, and are not expected to be fully functional:
- Equipment - wired and wireless networks, phones, VDIs, physical desktops, printing / MyPrint / scanning.
- Software applications - Banner Admin Pages, Banner Self-Service, Cognos, Workflows, ISSM, BDM, FormFusion, IntelleCheck, DegreeWorks, CashNet, Samba, Redcap, Axiom, eAccounts Management, MyHPU (Password Management), Salesforce, MachForms (Form Submission), Cascade CMS, help.blu-rayscenerydvds.com, door access, blu-rayscenerydvds.com.
The following services rely on our Single Sign-On system. If you are already on to the application and do not need to re-authenticate, they will continue to function. Scheduled maintenance of these applications is performed by the respective vendors and will be communicated separately.
- MyHPU Portal, Blackboard, Microsoft 365 (Outlook, Teams, etc.), Gmail, EAB APS, CourseDog, Anthology, Adobe CS, Adobe Sign, Mana’o, OCLC, Agiloft, MedProctor, Watermark, Panopto, StarRez.
Please contact the helpdesk via help@blu-rayscenerydvds.com for the availability of any service during the maintenance windows.